With TeamViewer, we can connect to your computer using our technical expertise to
help solve questions and problems. Download the file to your computers desktop (click
on the download button just under the TeamViewer logo), when it has finished downloading
double click on the file. (If asked to allow to run this file click ok or yes)
Wait for it to load, it will then give you 2 sets of numbers, an I.D and a password
please let us know what both numbers are, then do not touch your mouse as we will
take over control of it.