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© 2015 Intertech Country | Contact Us-Support | Terms & Conditions

Terms & Conditions

By using or subscribing to Intertech Country you are subject to the following terms and conditions:

Section quick links

1. Definitions
2. Our Policy
3. Application for Service
4. Plans & Pricing Information
5. Your Conduct
6. Payment Terms & Method
7. Voice Services (pending)
8. Notices
9. Cancellation of Account
10. Complaints & Dispute Resolution
11. Limitation of Liability
12. Use of Information and the Privacy Act 1988
13. Termination
14. Business Website Hosting
15. Members Home Pages

1. Definitions
-  return to top
1.1 "Intertech Country", "our", "us", "we", "system" or "service" refers to Intertech Country, its networks, its systems and its services.

1.2 "You" or "your" refers to any subscriber, customer, member, person, corporation or device that connects to Intertech Country for the purpose of gaining access to the service and the system refers to any computer, network, concentrator, telephone, mobile telephone, PSTN line, terminal, or device that is used by Intertech Country to supply the service.

1.3 "Member Area" or "Member's Area" refers to the area on the Intertech Country Web Site used by you to self manage your services and account.

2. Our Policy -  return to top

(a) We provide Telephone & Internet services for the family, home user and small business at the same price everywhere in Australia! with great "value for money" and "affordable" services that everyone can enjoy.
(b) Our services are designed to be shared by you in a fair and equitable manner and not to be monopolized or abused by you at the expense of others.
(c) Our service is highly automated and designed to give you as much control as possible over your own account and services in one of the most sophisticated "Member Areas" available.
(d) Our Customer Service staff are there to help and assist you to find the resources or information required and to make your Telephone & Internet experience with us more pleasurable. We are unable to assist you with any support, repair or training for services or software that we have not provided you.

(e) We will not be held responsible for non connection of the internet whether by dialup or ADSL if the client has interfered with the connection setup  in any way that we provided. This includes the removal or changing of cables into modems and filters.  You may be charged a fee for re-setup of this connection
(f) We operate a credit policy that is designed to minimize bad debts, keeping operating costs as low as possible and passing on any savings to you.
(g) If you are not able to abide by our policies and general conditions of service, you should make arrangements to find an alternative service more suitable to your needs.

3. Application for Service -  return to top
3.1 When you apply for a service with us, you will be asked for personal information and you authorise us to conduct any relevant credit checks necessary to enable us to determine your credit worthiness.
3.2 You must be at least eighteen years of age, and provide your correct name, Date of Birth, current address and telephone number. We may also ask you for a copy of your current Photo Drivers License as part of determining your correct identity.
3.3 Your privacy will be respected at all times, however we may monitor or keep any records we may consider necessary about your use of our services.
3.4 Your application form is subject to this document and forms part of this agreement. We may accept and rely on a facsimile copy of your application form as if it was an original and you will be bound by it as if it was an original.

4. Plans & Pricing Information -  return to top
4.1 All our current plans and pricing are published on the Intertech Country Web Site and on our brochures which are available at locations where our services are sold.
4.2 Our published plans may be subject to change for time to time and we will provide you with appropriate notice via e-mail, in the event that any change in our opinion, is detrimental to you.
4.3 Some of our plans are offered purely for promotional purposes and are subject to special conditions which are in addition to our standard conditions in this document.
4.4 If you would like to change your plan, you may request a plan change in the Members Area.
4.5 Any unused hours and/or unused data or calls on your current plan will not carry over to the new plan you have selected and any applicable excess fees must be paid to us before your plan change will take effect.
4.6 Block hour usage plans are subject to time limits. Refer to your plan details  regarding the time frame of when your plan will expire. You must use your hours within the allotted time, if you do not use the hours and you go over the allowed time period you will lose all remaining hours and any monies remaining in your account.
4.7 Customers who change over to a Satellite connection, either with us or another provider may still keep their current  @isicp.net.au email address by changing to a monthly E-mail Account Only plan.  
4.8 ADSL/Broadband users that change their line speed will be subject to a 6 month contract however a termination fee of $97.50 applies if you cancel your connection under 6 months, this does not apply if you are with us longer than 6 months.   

5. Your Conduct -  return to top
5.1 When you use our service, you must not place, store or relay software or information on our system  which is unlawful, or attempt to access internal areas of our system or engage in any form of "hacking", "relaying", "mail bombing", "ping attacks", "spamming", "port scanning", "denial of service", or any disruptive action against our system.
5.2 The password we provide to you must remain confidential and is not transferable and you may not assign, transfer or resell this agreement or service.
5.3 Our services may not be re-sold or used to provide data feeds for other systems, services or locations.
5.4 You are responsible for selecting and maintaining at your own expense any facilities or equipment necessary for you to connect to our system.
5.5 Our services are designed to be shared in a fair and equitable manner with other members utilizing our service and you may not use our service in such a way that, in our opinion, your actions will affect other members.
5.6 Our web hosting services are provided with no warranty, express or implied.
5.7 We are not responsible for your data, files, or directories hosted on our web hosting system. You are solely responsible for maintaining your own data, file, and directory structure backups.
5.8 Any material you submit for publication on our web hosting system must not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything libelous, illegal or harmful.
5.9 You may not use our system or service as a means to transmit or post defamatory, harassing, abusive, or threatening language.
5.10 Your email box will have a limit of 10 megabytes anything above this and our email system may automatically  delete any excess amount of data therefore it is your responsibility to make sure you do not exceed the limit. You will be given a warning that the system will commence the deletion process to allow you to  either delete or save these items. Once the deletion process has commenced Intertech Country will not be responsible for any loss of emails/files/data.

6. Payment Terms & Method  -  return to top
6.1 You agree to pay for any services we provide to you, regardless of whether it is you or a third party who uses the services.
6.2 You agree that you will be charged for services we provide at our current prices published on the Intertech Country Web Site from time to time.
6.3 We operate a strict credit policy designed to provide you with low prices and to minimize our bad debts.
6.4 Our standard method of payment is cash, credit card, cheque, bpay or direct deposit however we can provide you with alternative payment methods if you contact our accounts department.
6.5 All Credit Card billing is done by Intertech Country or its nominee and Coringol Enterprises Pty Ltd is the name that will appear on your Credit Card Statement.
6.6 You can also make single Credit Card payments by calling 08 87236262 or via the Members Area.
6.7 When you pay by Direct deposit, or EFT (Electronic Funds Transfer), your payment should be made to the Coringol Enterprises Pty Ltd bank account along with your Customer Number for reference.
6.8 If you are paying by cheque, your cheque should be be made payable to Intertech Country and you should attach your Remittance Slip and Customer Number for reference.
6.9a You are charged one (1) months fees, as per the plan or service you have selected, at the time of subscribing to us.
6.9b If your account is suspended for any reason you are still responsible for the payment of any monthly fees and charges that may apply to your account.
6.10 One (1) month is applied to the first (1st) month of service.
6.11 If you join us during the month you will be charged pro-rata for any services charged in advance, calculated on a daily basis, for the first month.
6.12 You will be sent a notice on the first (1st) day of each month advising you that your payment is due for payment by or before the fourteenth (14th) day of the month.
6.13 If you have not paid your account on or by the fourteenth (14th) of the month, we will suspend your service without giving you notice.
6.14 If you dispute the amount of any charge, you must pay the undisputed amount by the fourteenth (14th) of each month.
6.15 Each time your payment is overdue, we will charge you a late payment fee of $6.00
6.16 Nothing in this section affects our rights to terminate this agreement.
6.17 If you direct us to transfer any Services to another supplier, you must pay all amounts owing up to and including after the time we stop providing you any services and any other charges that we may become aware of after the date of transfer that relate to the services we provided to you.
6.18 Any overdue account/s not paid within a reasonable time (see section 6.13)  will be passed onto a debt collection agency for recovery of outstanding funds which can include extra recovery cost fees.
6.19 Accounts will be emailed in the form of a PDF file attached to an email then sent to your email address
6.20 An additional fee of $2.50 will be charged for all printed paper accounts posted via Australia Post

7. Voice Services (pending)  -  return to top
7.1 If you chose to have us provide all your services, your services will be pre selected to us and you agree to use us exclusively to provide all your long distance calls and not to use another carrier's override code.
7.2 When using our services, you agree to comply with all statutes, regulations, by-laws or licence conditions of any government body, and not to breach any person’s rights or otherwise cause us or another carrier a loss, liability or expense.
7.3 You may not resupply this service to another person or corporation.
7.4 We may provide your voice and associated voice services through any carrier we choose and without reference to you.
7.5 Your service will be provided to the standard that our voice supplier provides the service to us.
7.6 We will use our best endeavour to reinstate your service if your service is disrupted.
7.7 Our obligations to provide the service to you will cease when you transfer your service to another provider.
7.8 If we are unable to discuss pricing options with you, we will select our best value rates for you.
7.9 If you have chosen to subscribe to our bundled services we will charge you at the published rates.
7.10 Line Rental If you have not subscribed to our bundled services, we will charge you at the Standard Telephone Service rates published on the Intertech Country web site.
7.11 Charges We will charge you monthly access charges, line rental, call charges and any relevant service charges as per the published rates on the Intertech Country web site.
7.12 We will charge you for any timed calls on a per second basis.
7.13 We will charge you in blocks of 30 seconds for any calls to global and satellite services such as Inmarsat, International Network Shared Code and Iridium.
7.14 Plan Change or Cancellation If you change or cancel your service plan, this does not take effect until we process your request. We will tell you of the likely timeframe when we receive your request or tell you when your request has been actioned.
7.15 Transfer or Churn" of Services to Intertech Country When you transfer or churn your services from another provider to us, you authorise us to sign on your behalf and in your name any forms required by us to transfer or churn the services as we direct.
7.16 You agree to immediately pay your previous provider any amounts owing to them for your services up to the date you agreed to transfer your services to us.

8. Notices -  return to top
8.1 We will send regular notices to the E-mail address you have provided on your application form as well as posting regular notices in the Members Area for your information.
8.2 You must regularly check your E-mail address and or the Members Area for important notices from us.
8.3 Notices are deemed to have been sent by us when date stamped by our sending mail server and or posted in the Members Area.

9. Cancellation of Account  -  return to top
9.1 To protect your security and privacy, the account holder is the only person who can authorise the cancellation of the connection/account, no one else has this authority regardless of the relationship to the account holder.
9.2 To cancel your service you can contact customer service department will contact you to finalize your account.
9.3 When you cancel your service, any money we are holding against your account will be applied against your last month of service, provided you have cancelled your service within the monthly billing/accounting cycle prior to the closure of your account.
9.4 Any monies remaining in your account are non-refundable.
9.5 If you decide to cancel your account it must be done 5 business days before the end of current monthly billing/accounting cycle, if we receive your written cancellation form at the beginning of the next monthly billing/accounting cycle or after the 25th of the month  you will be charged for the next months account fee. You have the option of cancelling immediately or by * specifying a cancellation date.
* cancellation date must be 5 business days before the end of the (billing) month e.g. 25th
9.6 If you transfer to another provider (e.g telstra/bigpond) and leave us you must still provide us with a cancellation form to cancel your account, if one is not provided you are still accountable for any outstanding charges, as this is part of our terms and conditions and part of the privacy act we require written cancellations. (see section 12.13)
9.7 ADSL/Broadband users. A termination Fee of $97.50 applies if you cancel your account/connection under 6 months, this does not apply if you are with us longer than 6 months.
9.8 If you cancel your account or move to another provider all of your account details including your login username and password, email accounts and any information will be deleted from our system during the monthly billing/accounting cycle cancellation period. We are not obliged to inform you that all information (including email accounts) will be deleted from our system during the billing/accounting cycle after receiving your cancellation form.
9.9 Our accounting/billing period begins on the 1st of every month and finishes at the end of each month ( 30th/31st). If your notice is received (for example) mid month it will then go into the next billing month  which means you are responsible for both the previous month (when you sent the form) and the new billing month.
9.10 If you move to another provider and you still require an Intertech Country email account you will need to pay a ongoing monthly fee to keep this in our system.
9.11 Once we get your cancellation notice accounts are deleted immediately.

10. Complaints & Dispute Resolution -  return to top
10.1 We understand that disputes and mis-understandings can arise between you and us and that conversations with different people can result in mis-communication.
10.2 For this reason, we provide you with a facility in the Members Area for you to clearly record your complaint or dispute.
10.3 On receipt of your complaint notice, we will investigate your complaint carefully with a view to resolving your complaint to your satisfaction within ten (10) business days.

11. Limitation of Liability -  return to top
11.1 We are not liable for any loss, damage or injury (including without limitation any loss of profit, indirect, consequential or incidental loss, damage or injury) arising from your use of our service or information obtained from it.
11.2 We are dependent on external network and data services, therefore you indemnify us for any inability to provide such services which are beyond our control. We do not guarantee that access to any service either internal or external to our system, will be available at any given time or that any files, information or services will be error free or fault free.
11.3 Our failure at any time to enforce or require the strict compliance of any provision in this agreement, shall not be interpreted as a variation of this agreement. We reserve the right to alter any services as required and to subcontract or assign this agreement without giving you any notice. 11.4 This agreement is binding upon you, your executors and administrators. If you are underage and have failed to disclosed this to us, this agreement is legally binding on your parents or legal guardians.

12. Use of Information and the Privacy Act 1988  -  return to top
12.1 You agree to provide us with any information requested in connection with the provision of Services to you under this agreement and you authorise us to use the information provided by you as set out below, subject to the provisions of the Privacy Act, 1988, the Telecommunications Act, 1997 and any other applicable act or mandatory code of practice:
12.2 You authorise us and consent to us exchanging with other carriers all information about you and the Services provided to you by us including, but not limited to, your name, billing address, street address, relevant telephone numbers and any information obtained by us for the purpose of processing your application; and
12.3 Any other carrier exchanging with us any information in the previous carrier’s possession or under its control in relation to the services including, without limitation, all your records and, in particular, exchange line details, account information, call charge records and call event records; and
12.4 You authorise us to obtain from a credit reporting agency a credit report containing personal credit information about you in relation to commercial credit provided by us to you; and
12.5 You authorise us to obtain personal information about you from other credit providers, whose names you provided to us or that may be named in a credit report, for the purpose of assessing your application for commercial credit made to us; and
12.6 You authorise us to obtain a consumer credit report about you from a credit reporting agency for the purpose of collecting overdue payments relating to commercial credit owed by you; and
12.7 You authorise us to provide any information about you to any law enforcement agency as required or authorised by statute or regulation.
12.8 We may refuse to provide you with information held about you where to do so would in the case of personal information would pose a serious and imminent threat to the life or health of any individual; and
12.9 Where us providing access would have an unreasonable impact upon the privacy of other individuals; and
12.10 If the request for access is frivolous or vexatious; the information relates to existing or anticipated legal proceedings between the organisation and the individual.
12.11 Intertech Country will never send an email requesting your username and password as we have this information on file. In the event we need to contact you regarding this we will always contact you via telephone.
12.12 If you give your username and password to anyone not authorised to use your account and your account is breached/hacked there is a $35.00 Administration fee to alter your email account and login details.
12.13 As part of the privacy act we cannot accept cancellations via telephone or emails and in the event of you transferring to another provider or simply cancelling your account it is your responsibility to provide us with a written cancellation form which is to be posted by normal mail or delivered in person.

13. Termination-  return to top
13.1 We may immediately terminate your service by written notice, via e-mail, fax or letter, if in our opinion you breach any term or condition of this agreement; or
(a) a receiver or receiver and manager is appointed over any of your property or assets; or
(b) a liquidator or provisional liquidator is appointed to you; or
(c) you become bankrupt or you enter into any arrangements with your creditors; or
(d) you assign or otherwise deal with your rights under this agreement; or
(e) you cease to carry on business; or there is a material change in your direct or indirect ownership or control.
13.2 We may also terminate this agreement at any time by providing you with a written notice via E-mail, fax or letter, if the voice carrier we currently use ceases to provide necessary services to us.
13.3 You agree to pay for all services utilised during the term of this agreement.
13.4 If your service is terminated by us, you are personally liable and responsible for any money owning to us even if you signed the application on behalf of a corporation, business or other party.
13.5 If you have not logged on (connected) to our server within 6 months your account will be automatically deleted from our system. You are still responsible for any money owing. If your account has any credit remaining this will be forfeited and is non refundable.(see section 9.4)
13.6 Downloading of copyright material is strictly prohibited. If you are caught you will receive a copyright infringement notice at which time you must remove all the infringing material. If you receive another infringement in the next 12 months your account will be terminated.

14. Business Website Hosting - (domain hosting / cancellation of hosting) return to top
14.0 Intertech Country can host your Business Website and can also arrange domain name registrations. Domain name registrations are available and payable for 1 year or 2 years depending on the type of domain, e.g. (dot) .com/ .bus, this fee is separate from any monthly hosting fee. Registering .com.au domains require that your business is a registered Australian Business and an ABN must be provided, this does not apply to .com domain names.  
14.1 Payment for hosting is charged per month.
14.2 If you do not pay your domain registration or monthly fee/s for any reason your website will be suspended until payment has been received. You are still responsible for payment of the monthly fee charge even if your account is suspended.
14.3 As the primary account holder understand that there are no refunds for unused portions of services, this includes fees paid in advance for Web Hosting services and that cancellation of your account does not remove your responsibility to pay all fees incurred up to and including the date of cancellation.
14.4  Notice must be given in writing using our website hosting cancellation form for cancellation of hosting your website and or domain. The notice will not become active until we receive the cancellation form in the post and not from the date you signed the form and must be received in the monthly billing/accounting cycle.
14.5 Our accounting/billing period begins on the 1st of every month and finishes at the end of each month ( 30th/31st). If your notice is received (for example) mid month it will then go into the next billing month  which means you are responsible for both the previous month (when you sent the form) and the new billing month.
14.6 If we have paid for the re-registration of your domain (website address) prior to your cancellation of your hosting you are still responsible for this payment.
14.7 Any refusal to make any payments may result in us taking legal action or submitting you to a collection agency for monies owed.

15. Members Home Pages -  return to top
Intertech Country does not host members home pages, we suggest you search for free home page web hosting on the internet. We do have the facility however to support very small home pages but access to this area is restricted and therefore you are denied access to this area. All files must be uploaded by us, any changes you need done will need to be forwarded to us for uploading.Any home page that advertises for items such as rent, for hire, sale or contains a booking form or links to said such form or booking service is deemed to be a Business Website and is therefore subject to the fees and charges that are applicable for Business Website Hosting (see section 14).