Telephone:(08) 8723 6262 or 1300 558 879
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Contact Us and Support

If you need to contact us or for support telephone (08) 8723 6262 or 1300 558 879

Speed Test

OPTUS ftp file download speed test
(this is the test our tech people require you to perform for us when required)

click here to go to the download site

select a file size, click on it, download it to your desktop, give it a few moments to settle down downloading then take note of what the transfer download rate is. This will be the information you will need to tell us.

General Speed Test
The speed test site is a general test.
When you go to the site click on the pyramid (melbourne) and the test will begin.
do not click on  "run a free scan for windows errors" button

Please note: This is a guide only and may not indicate true speed

click here to run test

Restarting Your Modem:
Shut Down/Turn Off your computer
Unplug the power cord from the back of the cable modem
Wait 30 seconds then reconnect the power to the cable modem
Wait 2 minutes to allow the modem to connect. The modem connection lights will be solid. Reconnect the power to the router
Wait 2 minutes to allow the router to connect.
Turn on your computer
Attempt to surf to two web pages to verify connectivity

Slow Internet Speeds
Several factors can contribute to slow Internet speeds.

Potential Causes

File Sharing Programs
Programs such as LimeWire, Bit Torrent, ect.  are File Sharing Programs.  File Sharing is the practice of distributing or providing access to digitally stored information such as computer programs, multi media (audio, video), documents or electronic books.  Because they require uploading and downloading huge amounts of data, they hog your Internet speed.

Virus/Adware/Malware
These types of programs are installed and run on your computer without your knowledge.  You may have inadvertently downloaded one of these by clicking on a link or opening files attached to emails.  To check your computer, download one of the Anti-Virus programs and Malware program from our software page here.

Firewalls
A firewall monitors and logs incoming and outgoing network traffic on your computer, and includes a set of rules for what is allowed.  
These programs scan all data that comes in to and out of your computer, so the stricter you have the firewall's rules set, the more intense scanning it has to perform, thereby potentially slowing down your Internet speeds.  You likely have a program to manage this for you – in most cases, the default rules are sufficient and well-suited for home use.

Low available system memory (RAM)
Random Access Memory (RAM), also known as a computer's "memory", provides space for your computer to read and write data as is required to run certain programs.  The more programs you have running on your computer, the more RAM or memory that is being used, meaning the slower your computer will operate.

Email Settings: Incoming (POP) email server: mail.icisp.net.au    |   Outgoing (SMTP) email server:mail.icisp.net.au

* The outgoing mail server requires Authentication click here for information on how to change the settings in your email program