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Our email server requires the outgoing mail setting in your email program to be set to 'My outgoing server (SMTP) requires authentication' to send out emails. This is due to the higher level of security of the server.

Email Settings:
Incoming (POP)     mail.icisp.net.au
Outgoing (SMTP)   mail.icisp.net.au

Shown below are instructions on how to change the settings for different email programs, find yours and follows the steps.

Microsoft Outlook Express
Step 1: Open Outlook Express.
Step 2: Click Tools then Accounts in the drop down menu.
Step 3: Select the Mail tab, then highlight your email account and click Properties on the right.
Step 4: A new window will open. Select the Servers tab.
Step 5: Select the Outgoing Server tab and check the 'My outgoing server (SMTP) requires authentication' box and click Apply then click OK to make the change.

Outlook 2003
Step 1: Open Outlook 2003.
Step 2: Click Tools, then E-mail Accounts in the drop down menu.
Step 3: Select the button marked View or change existing e-mail accounts and click Next.
Step 4: Select your email account and click Change.
Step 5: Click More Settings button.
Step 6: Select the Outgoing Server tab and check the 'My outgoing server (SMTP) requires authentication' box and click OK.
Step 7: Click Next to test your new settings, then Close and Finish to return you to Outlook 2003.

Outlook 2007
Step 1: Open Outlook 2007.
Step 2: Click Tools then Account Settings in the drop down menu.
Step 3: Select the E-mail tab, then highlight your email account and click Change.
Step 4: Click More Settings button.
Step 5: Select the Outgoing Server tab and check the 'My outgoing server (SMTP) requires authentication' box and click OK.
Step 6: Click Next to test your new settings, then Close and Finish to return you to Outlook 2007.

Outlook 2010
Step 1: Open Outlook 2010.
Step 2: Click File then Info then Account Settings.
Step 3: Select your email account and click Change.
Step 4: Click More Settings button.
Step 5: Select the Outgoing Server tab and check the 'My outgoing server (SMTP) requires authentication' box and click OK.
Step 6: Click Next to test your new settings, then Close and Finish to return you to Outlook 2010.

Windows Mail
Step 1: Open Windows Mail
Step 2: Click Tools then Accounts in the drop down menu.
Step 3: Highlight your email account and click Properties.
Step 4: Select the Outgoing Server tab and check the 'My outgoing server (SMTP) requires authentication' box and click OK.
Step 5: Click OK, then Close to close the accounts windows and return to Windows Mail.

Windows Live Mail
Step 1: Open Windows Live Mail
Step 2: Click on Tools, click Accounts then click on your account shown in the box then click on Properties on the right side menu.
Step 3: Click Servers tab.
Step 4: Tick the box 'My Server Requires Authentication'.
Step 5: Click Apply to save the changes.
Step 6: Click OK, then Close to close the accounts windows and return to Windows Mail.

Thunderbird Mail
Step 1: Open Thunderbird Mail. From the Tools menu select Account Settings. The Account Settings box appears.
Step 2: In the white area on the left, select the entry Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings appear on the right.
Step 3: In the list of servers, select the entry for your email address-mail.icisp.net.au and click Edit
Step 4: Ensure that the settings are as follows:
Server Name: mail.icisp.net.au
- Port: 587
- Connection security: STARTTLS
- Authentication method: Normal Password
- User Name: Your Intertech Country email address
Click the OK button, and then click OK again

Authentication has now been enabled. You may/will be prompted for your password the first time that you send email.
You can tick the box “Use Password Manager to remember the password” to avoid having to enter it every time that you send email.

Mail for OS X (Mac)
Step 1: Open the Mail program
Step 2: From the MAIL menu, choose PREFERENCES
Step 3: Click the "Accounts" icon.
Step 4: Click on the appropriate account, and then click the "Outgoing Mail Server" drop down list.
Step 5: Select "Edit SMTP Server List"
Step 6: Select "Password" from the "Authentication" setting.
- In the User Name: box type your email address.
- In the Password box type your password for this account.
Step 7: Click OK to save your settings. You're now finished configuring your outgoing mail server to use authentication.

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